Company Communication Policy – Golden Hive

1) Official Communication Channel

• Phone / WhatsApp [01014443033]
• Email: info@goldenhive.com
• Home: Maadi – Al-Miraj Al-Aly – Economic Technology Discussions

Any communication outside of these channels is unaccredited and the company does not bear responsibility for it.

Shipping time

• Zones 1, 2, 3: one to two days
• Other areas: three to five days.

Working Hours and Response

• Customer Service: 10 AM – 6 PM * Saturday – Thursday.
• Questions are answered within 24-48 hours of comprehensive work.

Necessary

• Purchase requests and follow-up.
• Returns, exchanges, or any product issues.
• Collaboration or business partnership inquiries
• Customer reports for quality improvement.

Customer Protection

• The company will not ask you for any bank details or confidential numbers over the phone or WhatsApp.
• Please provide immediate assistance in the event of any suspicious contact through unofficial channels.